Customer Relationship Management Consultant

Junior Onboarding & Customer Relations Specialist

Amsterdam Based

€3,200 per month + benefits

Dutch Speaking

Our client, an innovative startup pioneering AI solutions in entertainment, conversational care, and commerce, is seeking a proactive Onboarding & Customer Relations Specialist to enhance their customer experience.

In this role, the successful candidate will ensure customers experience a smooth onboarding process and continue to receive exceptional support throughout their journey with the platform.

Responsibilities:

✅ Customer Onboarding: Assisting new customers with platform setup and ensuring a seamless introduction.

✅ Relationship Management: Serving as a reliable, friendly point of contact, regularly checking in and proactively addressing customer needs.

✅ Product Demonstrations: Delivering engaging demonstrations of the platform’s dashboard and highlighting key features tailored to customer needs.

✅ User Engagement: Identifying opportunities to enhance the customer experience, helping users maximize their platform usage.

✅ Feedback Gathering: Collecting user feedback and liaising closely with the product team to drive platform improvements.

✅ Process Improvement: Proactively identifying and suggesting enhancements for internal workflows and customer-facing processes.

✅ Basic Technical Support: Offering guidance on basic integrations and API-related queries—coding skills not required, but a general technical comfort level is beneficial.

Candidate Requirements:

✔️ Around 1 year’s experience in customer onboarding, account management, or related customer-facing roles.

✔️ A genuine enthusiasm for AI technology and Large Language Models (LLMs).

✔️ Confidence in delivering clear, engaging demonstrations, particularly of digital dashboards.

✔️ Fluency in both Dutch and English (spoken and written).

✔️ A proactive, positive attitude, always seeking opportunities to assist both customers and colleagues.

Interested in contributing to the future of AI in entertainment, conversational care, and commerce?

Apply now to help deliver exceptional customer experiences from the very beginning. 🚀