Web Project Manager

2 Days a week in Stockport / 3 Days WFH

Up to £35,000 a year.

This role offers the opportunity to be a key player within a dynamic agency, managing relationships with a diverse portfolio of clients across various sectors. The individual will take ownership of client relationships, guiding them through website projects from inception to delivery. This is an exciting chance to join a growing team within a well-established agency that values staff engagement and fosters a collaborative work environment.

Key Responsibilities:

• Serve as the main point of contact between internal teams and clients for day-to-day communication.
• Identify and understand client objectives, challenges, and needs to proactively offer effective solutions.
• Cultivate and maintain strong, lasting client relationships.
• Collaborate with the wider team to define project scope, creating detailed statements of work, timelines, budgets, and resource plans.
• Oversee the complete project lifecycle, from initial concept and planning through to the successful implementation of website projects.
• Apply digital expertise to provide guidance on performance, SEO, web technologies, and other relevant project areas.
• Ensure projects remain on schedule and within budgetary limits.
• Effectively manage multiple projects simultaneously and prioritize tasks.
• Demonstrate strong attention to detail and excellent verbal and written communication skills.
• Contribute as a collaborative team member in a fast-paced environment.
• Leverage approximately 2 years of experience in project or account management within a digital agency setting.
• Possess a proven track record of proactively identifying business opportunities, solving problems, and thinking creatively.
• Demonstrate the ability to work independently and drive towards personal goals.
• Quickly assess and prioritize the most impactful tasks and projects.
• Show initiative in innovating and challenging existing processes.
• Exhibit strong skills in building and maintaining client relationships.
• Display sound commercial awareness.
• Demonstrate good team leadership abilities.
• Continuously update and expand knowledge of products and the market.
• Provide a high standard of client care, including managing day-to-day relationships, addressing service queries, and coordinating with internal teams to resolve issues and communicate with external parties as needed.
• Maintain the highest level of customer service and support consistently.
• Take a proactive approach to leading and nurturing client relationships.
• Present to clients and effectively lead calls and meetings.
• Manage workflow efficiently.
• Coordinate team meetings and handle necessary follow-up administration.
• Demonstrate leadership, accountability, and ownership to contribute to the department's growth.

Ideal Candidate Profile:

• Experience in a similar role within the digital marketing or media agency sector.
• A natural aptitude for building rapport with customers.
• Self-motivated and ambitious.
• Strong ability to manage time and workload effectively.
• Excellent communication skills, both verbally and in writing.
• Proven ability to establish and maintain strong client relationships.
• A positive and enthusiastic attitude.
• Confident in thoroughly understanding the requirements of new and existing clients.
• A strong customer service orientation with a commitment to providing exceptional service across all communication channels (written, phone, and in-person).
• An organized individual with excellent attention to detail, accuracy, and consistency.
• Ability to perform effectively under pressure and meet deadlines.
• Ability to work effectively as part of a team.
• Excellent time management and organizational skills.
• A keen interest in and understanding of industry trends.
• Excellent attention to detail.