Customer Retention Manager

Job Title: Customer Retention Manager

Location: Berlin, Germany

Type: Full-time, Permanent

Hybrid: 3 days a week onsite in Berlin

Salary: €50,000 - €55,000

The Company

Oakwell Hampton are partnered with an international e-commerce company specialising in innovative products and services for the gaming industry. With a global presence and a commitment to excellence, they are passionate about delivering top-quality solutions to their customers.

Your Responsibilities

• Drive customer satisfaction and loyalty by creating long-term marketing plans to enhance retention, working closely with product teams to align customer and product strategies.
• Develop and manage personalized retention and engagement campaigns.
• Optimize the customer journey, fostering relationships across digital channels to drive repeat purchases, boost loyalty, and increase customer lifetime value.
• Oversee customer communication on review platforms and industry forums.
• Create, manage, and execute the email marketing calendar, including crafting compelling copy and developing campaigns and workflows.
• Define key performance metrics, measure the impact of initiatives, and generate insights to ensure customer satisfaction and business growth.

What We Offer

• A diverse range of responsibilities with a high level of autonomy
• Opportunities for long-term professional development
• A professional, friendly, and dynamic company culture
• Flat hierarchies that empower you to make decisions efficiently
• A vibrant international team and work environment
• Perks like free drinks, team events, and staff discounts

Your Profile

• A degree in marketing, media, or a related field, or equivalent qualifications.
• At least two years of experience in a Customer Retention Manager role.
• Strong communication skills with fluency in both written and spoken English and German.
• Experience in the electronics or gaming industry is an advantage.
• Proficiency in MS Office and other relevant software.

Interested? Get in touch by sending your CV for consideration.